Contact us
These links may already answer your question:
Returns Portal | Shipment tracking | Customer account
Contact us via the contact form below (preferred) or via WhatsApp, Instagram, Facebook Messenger or Telegram.
phone +49 211 54201625 (landline Germany)
Mon-Fri 9am to 7pm CET Berlin Time
Sat 11am to 5pm
Closed on Sundays and public holidays
International calls may be subject to charges